Privacy Policy

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Last Updated: August 2026

FLOWEL (“FLOWEL”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or booking, participate in one of our trips or services, or otherwise communicate with us.

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1. Information We Collect

Depending on the service you request, we may collect information including:

• Name

• Email address

• Phone number and WhatsApp contact details

• Nationality

• Date of birth, where required for travel arrangements

• Passport information, where required for bookings

• Flight and travel information

• Accommodation preferences

• Golf handicap and golf-related information

• Dietary requirements or other information necessary to provide the requested service

• Booking and payment information

• Communications and enquiries submitted to FLOWEL

We only request information that is reasonably necessary to provide or manage our services.

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2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Process and manage bookings

• Arrange golf courses, accommodation, transportation and activities

• Coordinate travel arrangements with relevant service providers

• Process payments

• Communicate important information about your trip

• Provide customer support

• Improve our services and customer experience

• Send information about FLOWEL trips, events or promotions where you have agreed to receive such communications

• Meet legal, regulatory, accounting or administrative requirements
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3. Sharing of Personal Information

We may share relevant personal information with third parties where necessary to provide your booked services.

These may include:

• Hotels and accommodation providers

• Golf clubs

• Transportation providers

• Professional coaches or trip operators

• Restaurants and activity providers

• Travel and destination management partners

• Payment processors

• Technology and communication service providers

• Government or regulatory authorities where legally required

We only share information that is reasonably necessary for the relevant service.

Some service providers may be located outside your country of residence.

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4. Payment Information

Payments may be processed through third-party payment service providers.

FLOWEL does not generally store complete credit or debit card information on its own systems. Payment information submitted through a third-party payment platform is subject to that provider's privacy and security practices.

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5. Storage & Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and operational requirements.

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6. Marketing Communications

Where permitted by applicable law, we may send information regarding upcoming trips, events, promotions or other FLOWEL services.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Operational communications relating to an existing booking are not considered marketing communications.

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7. Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve the user experience.

Third-party services integrated into our website may also use cookies in accordance with their own privacy policies.

You may control certain cookies through your browser settings or the cookie controls available on our website.

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8. Your Rights

Depending on applicable law, you may have the right to request access to, correction of or deletion of your personal information, or to withdraw consent for certain uses of your information.

Requests may be submitted to us using the contact information below.

Certain information may need to be retained where required by law or where reasonably necessary for an existing booking, transaction or legal obligation.

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9. Third-Party Websites

Our website may contain links to third-party websites or services.

FLOWEL is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable requirements.

The latest version will be published on our website with the updated effective date.

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11. Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:

FLOWEL
Email: hello@flowel.sg